To celebrate Christmas 15% discount on the whole store with the code NOEL15

FAQ - Frequently Asked Questions

FAQ

Delivery & Order

WHEN WILL I RECEIVE MY ORDER?

The processing of your order, the manufacture of the products and the (free) delivery require our team to take 10 to 15 working days maximum. We make every effort to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.

MY ORDER IS NOT COMPLETE

If your order includes multiple items, these may be shipped separately, depending on available inventory and shipping warehouses. Don't worry, your package will arrive shortly.

I HAVE NOT RECEIVED MY ORDER

A problem with the Post Office? Parcel lost, broken, destroyed?

With our secure delivery, John & Greg takes care of the disputes for you. The satisfaction of our customers is our priority. We don't pass the blame on to the carrier by letting you "manage it". We take full responsibility by immediately resending you a new packageat our expense.

Do not hesitate to contact us by email at support@johngreg.com: our team will do their best to meet your expectations.

OVERSEA FRANCE (DOM-TOM)

Deliveries in overseas France (DOM-TOM) are generally longer (up to 2 months from the day of the order) in order to remain financially accessible. An additional cost for delivery will be requested for the following countries:

- Guadeloupe

- Guyana

- Reunion

-Martinique

- Mayotte

- New Caledonia

- Saint Barthélemy

- Saint Pierre and Miquelon

- Saint Martin

- Wallis and Futuna

- French Polynesia

Cancellation & Return

CAN I CHANGE MY ORDER?

Yes, as long as your order is not "Processing ".

CAN I CANCEL MY ORDER?

It is absolutely possible to cancel your order! If the order is already being prepared, the cancellation costs will however amount to 40% of the purchase price.

Do not hesitate to contact us by email at support@johngreg.com: our team will do their best to meet your needs!

I WISH TO RETURN AN ITEM

We are only able to accept a return in the event of a proven product defect.

Our items undergo very strict quality controls before each shipment. However, if your products have any manufacturing defect, send us a photo of the product in question (in the original packaging if possible) to support@johngreg.com along with your order number. To be eligible for a return, your item must be unused and in the same condition that you received it.

WHAT PAYMENT METHODS DO YOU ACCEPT?

Your security, our priority: our site only offers secure and guaranteed safe payment methods.

We accept:

Credit cards

Debit Cards

Our online payment services:

Paypal*

G2A Pay*


*Paypal - As a banking institution within the European Union, PayPal offers you more than 10 years of experience in secure online payments It's simple, fast, free and recognized worldwide for its efficiency.

*G2A Pay - G2A Pay is a global payment platform. It supports more than 150 local and global payment methods (Mastercard, Visa to give you maximum payment options.

Your bank details or credit card information will not be shared with us. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at this time.

IS MY INFORMATION SECURE?

Yes!

The "HTTPS" present in the URLs of our store testifies to the quality of our services. HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of merchant sites. As e-merchants, we are aware that the use of SSL is becoming essential these days. This is the best way to protect your data and protect yourself against any hacker or identity theft.

Visually, the SSL certificate is represented by a padlock that appears in the URL bar of the web browser. It is also represented by an "s" which means "secure" and which is added to the "http" protocol on the website in the address bar.

Other Questions

HOW CAN I ORDER A PRODUCT?

We make your purchases as easy as possible.

  1. You select the desired product(s)
  2. Click 'add to cart'
  3. Click the shopping cart icon in the top right (your "basket") to complete your purchases

We also offer the option of creating an account to make the process even easier.

CAN I COMBINE MY DISCOUNT CODES?

No. Except in exceptional cases, we only accept one and only one discount code per order.

I RECEIVED AN IMPORT TAX

John & Greg ships its products worldwide legally. However, the buyer is responsible for their country's import taxes, we are not responsible.

"BULK" ORDER

If you would like to order in bulk, email our team at support@johngreg.com

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